The Case Of A Complaining Customer - Executive Summary

The Case Of A Complaining Customer Executive Summary Presto Cleaners is Mr Shelton s regularly used laundrette, he feels that although their prices are more than local competitors, the friendly staff, longer opening hours and convenience makes up for this. This opinion has now changed following recent events. Mr Shelton drops off hes laundry for a service clean, and when he arrives at the store to collect it he s was informed that a new computer system has been installed and this is to improve services for customers. Unfortunately when Mr Shelton arrives at the store a few days later, he s informed that his laundry had been misplaced! The store carry out a thorough search of the store and it becomes apparent that the laundry†¦show more content†¦ Goal 1: Set up a continuous improvement program, develop a TQM. Goal 2: Refer to theorists to help develop business plans. Drucker’s Theory of Business – in brief Drucker characterizes the assumptions that comprise an organization’s Theory of Business by stating:â€Å"These assumptions are about markets. They are about identifying customers and competitors, their values and behavior. They are about technology and its dynamics, about a company’s strengths and weaknesses. These assumptions are about what a company gets paid for. They are what I call a company’s theory of the business. . . . . . A well-articulated Theory of Business helps organizations understand what to do.† Drucker lists four specifications for an organization’s Theory of its Business:1. The assumptions about environment, mission, and core competencies must fit reality.2. The assumptions in all three areas have to fit one another.3. The theory of the business has to be tested constantly.4. The theory of the business must be known and understood throughout the organization. Goal 3: cOMPANY TO LOOK AT LEADERSHIP AND STRATEGICAL PLANNING Refering to Baldridge. Management to take refresher course in operations and custmer service managemtn Goal 4: Communication to be improved on Management – Employee – Customer Goal 5: Company needs to provide total quality management, At its core, total quality management (TQM) is a management approach toShow MoreRelatedBlozis Company1358 Words   |  6 PagesSUPPLY CHAIN MANAGEMENT STRATEGIC LEADERSHIP PROGRAM Module Two Procurement and Supply Management Blozis Company Case Stu September 28, 2012 Table of Content Executive Summary Page Part 1 Executive Summary 2 Issue Identification Part 3 Immediate Issue 3 Part 4 Systematic Issue 3 Environmental amp; Root Cause Analysis Part 5 Qualitative Analysis 4 Alternatives Part 6 Alternatives 5 Recommendations Read MoreA Report On Westpac Bank Essay902 Words   |  4 PagesExecutive Summary These reports focuses on Westpac bank and gives an depth view of the operational issues that often customers complain about and their likely effects. The report outlines how Westpac bank can use Total quality Management to solve its operational problems and deliver proper customer service to its customers. In coming up with the report I have used several scholarly articles, customers feedback from social media hurdles of Westpac Bank and the recommended class texts. Read MoreThe Professional Conduct Laws And How They May Affect Me1530 Words   |  7 PagesAct, information surrounding delegated legislation under the Legal Services Act, cases that have occurred under the Act and the impacts that the Act may have on me specifically in and out of the profession. I will look in depth at delegated legislation regarding who is able to create delegated legislation and also finding a piece of legislation and giving details on what it is about. I will look at a number of cases, explaining what occurred in them, the judges involved and the final outcomes. 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The first part of the paper will describe the way Wal-Mart’s employees are rewarded and recognized for their work. The second part will discuss the much controverted: labourRead MoreThe Managerial Responsibilities Of Bec s Current Structure2153 Words   |  9 Pages Group 15 BEC Case Study BEIJING EAPS CONSULTING INC. Sercan Aktas, Subhashvel Raja, Elena Guseva, Rajesh Salhotra 8-4-2014 Executive Summary There are some concerns regarding the managerial responsibilities in BEC’s current structure. Employees are confused and they are complaining about the task they receive from both the department managers and the project managers, and this leads to conflicts in deadlines, prioritizing errors etc. Another problem is that the employees do not know who theirRead MoreThe Poor Corporate Culture At Lazier Industries1775 Words   |  8 Pages LAZIER INDUSTRIES August 2015 Shaun Branam Table of Contents Executive Summary 3 Introduction 4 Analysis 5 Conclusions and Recommendations 9 Bibliography 11 Executive Summary The problem in the case is the poor corporate culture at Lazier Industries. Although the company is performing well, there is dissent amongst managers, VP’s and employees which is spreading rapidly. The underlying issue is Bob LazierRead MoreTrophy Project3154 Words   |  13 PagesThe Trophy Project   |    | Save Paper | Category: Case Study Analysis | Word(s): 3104 | Page(s): 13 | View(s): 1572 | Rank: 0 |    | [pic] TABLE OF CONTENTS   Ã‚   1. EXECUTIVE SUMMARY   Ã‚   2. INTRODUCTION   Ã‚   3. QUESTION 1   Ã‚   4. QUESTION 2   Ã‚   5. QUESTION 3   Ã‚   6. QUESTION 4   Ã‚   7. CONCLUSION   Ã‚   8. BIBLIOGRAPHY   Ã‚   1. EXECUTIVE SUMMARY | The lack of support from top leadership on The Trophy project compounded Reinhart’s problems and made managing the project a completeRead MoreThe Trophy Project3158 Words   |  13 Pages[pic] TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 2. INTRODUCTION 3. QUESTION 1 4. QUESTION 2 5. QUESTION 3 6. QUESTION 4 7. CONCLUSION 8. BIBLIOGRAPHY 1. EXECUTIVE SUMMARY The lack of support from top leadership on The Trophy project compounded Reinhart’s problems and made managing the project a complete nightmare. This was also mainly due to the fact that there was no business case formulated for this project. The baseline plan might have beenRead MoreBlozis2745 Words   |  11 PagesProcurement and Supply Management Module 2 Assignment 2 Case Study Blozis Company John Bernard PMAC ID# 304012 September 28, 2012 Instructor: Nikki Raycraft TABLE OF CONTENTS TABLE OF CONTENTS 2 EXECUTIVE SUMMARY 3 ISSUE(S) IDENTIFICATION 3 ENVIROMENTAL AND ROOT CAUSE ANALYSIS 6 ALTERNATIVES AND OPTIONS 8 RECOMMENDATIONS 8 IMPLEMENTATION 13 MONITOR AND CONTROL 13 EXHIBITS 15 EXECUTIVE SUMMARY Blozis Company has grown from a small manufacturer into a very

What Literature Teaches About Different Cultures - 1827 Words

Our world is full of hundreds of cultures, scattered all over the place, but when we can’t travel to every country on earth, how can we find out about these cultures. We can learn a tremendous amount about a culture, just through studying their literature. First of all, we can learn a great amount about their basic culture; their everyday life. We can also learn what kind of society they live in now, and what kind they did live in hundreds of years ago. And finally we can learn about their history simply from studying their culture. Culture isn’t only defined as a country’s history or what kind of society they live in, it’s also about simple things like what you eat, or what kind of bed you have, or what you believe in. Culture can†¦show more content†¦Korean culture believes that tradition is everything in literature, using the same metaphors or subjects for writing and putting them into you’re own poems is considered a very good thing to do. We can see this in many poems; Koreans use symbols and imagery to represent different things in their poems, a lot of poems talk about a river, a flower, or rolling hills, these all mean that time continues, a chrysanthemum or an orchid in a poems means virtue. There are many symbols that are in Korean poems that we see over and over again, this shows that in Korean culture tradition is beautiful. Korea is ruled under a Confucianist society, and has been for over five hundred years, it’s a little more relaxed now, but the ideas of Confucianism are still there. When you’re in a Confucianist society there is the idea of â€Å"Law vs. Ritual† this means that people have internalized the idea of not breaking the law, up to 99% of Koreans don’t even know what would happen if they broke the law because they know you just â€Å"don’t do it†. This is present in the film â€Å"Joint Security Area† (JSA), the Koreans have internalized the idea that you do not cross the line that separates North and South Korea. Relationships in Korea have been shaped around the idea of Confucianism. In Korea the Caste System is still present to this day; however it is not as strong as it used to be. In the Caste System you should only talkShow MoreRelatedI believe that mythology should still be taught in schools, although with less of an emphasis and600 Words   |  3 Pagesschools, although with less of an emphasis and across more cultures. Myths are important parts of literature, and have complexity that is different than normal novels. Also, myths teach about the culture of their time, as well as how people lived and what they believed. Along these lines, I think that other cultures’ myths should also be taught, as they also teach about the people of their time. Mythology is an important form of literature that has been around thousands of years. For example, â€Å"theRead MoreAnalysis Of Lolita s Tehran Is A Memoir By Azar Nafisi1484 Words   |  6 Pageslife struggle of people, especially women living in Iran during revolution. Nafisi is a literature professor who has started her own secret class with seven former students. The class meets once a week and discusses different works of the western literature. In Iran women were were not allowed to read western literature and the ones who read these novels  were punished. Iranian government considered western culture bad for their women. The meetings became significant of their own existence and purposeRead MoreMaya Angelou Essay1019 Words   |  5 PagesMaya Angelou is an American author who is known for her poetry and novels that lyrically illustrate the experiences of African Americans and also acts as a spokesperson for black pride and heritage (St. James Encyclopedia of Popular Cult ure). Although she speaks for people of color, her messages of hope and strength appeal to people of all ages and races. Angelou is best known for her autobiography, I Know Why the Caged Bird Sings, in which she recalls herself as a young African American girl findingRead MoreLiterature and Fairy Tales Are an Important Part of Society1356 Words   |  6 PagesLiterature has always been a part of society. Some are deemed superior to others and have unique, artistic merit. Some are read as adolescents. A large portion of literature for growing children is fairy tales. Modern fairy tales are about Alice falling down a rabbit hole, into Wonderland, or Dorothy traveling to Oz. The old classics are Cinderella and her glass slipper, or the adventures of Peter Pan in Neverland. These are stories that are suppose to teach younger to be good when they grow up.Read MoreThe Melting Pot By Harriet Jacobs874 Words   |  4 Pagesbecause of this; we can enjoy a bounty of American Ethnic Literatu re. What does this mean? American Ethnic Literature are the poems, novels, and histories written by the minority peoples of this new world. They were the outsiders of a predominately white world and therefore had an experience like no other. African American, Native Americans and Mexican Americans have a rich deep heritage that was immortalized in writing. African American Literature began as graphic slave narratives, accounting life inRead MoreGender Stereotypes Essay1334 Words   |  6 Pagestaught to be feeble to men and depend on them for social and economical happiness. While men have been taught to be mucho characters that have take care of their homes and be the superior individual to a woman. For the individuals who dare to be different and choose to form their own identity whether man or woman, they are out casted and secluded from their community. These stereotypes that people have been taught to live upon have been a huge burden on women because they are the ones who have beenRead MoreEssay on The Importance of Literature vs. Science1196 Words   |  5 PagesThe Importance of Literature vs. Science If we lived in a world without literature, learning only the sciences, would we be the same people? Does the human race need literature at all, does it have any worth whatsoever except as entertainment? Do people actually learn from literature? These are all questions that divide the human race into two separate sections, those who believe in the power of literature, and those who see it as impoverished compared to the social sciences in its abilityRead MoreWilliam Shakespeare s Othello And The English Language1649 Words   |  7 PagesShakespeare’s work still alive as if it was during the early ages of Shakespeare work. Shakespeare influenced ranges from literature, theater, films and even the English language. Especially, now days in the education system without Shakespeare, English and the American literature as we know it today would not be the same as he is known to be the creator of modern literature. Today, Williams Shakespeare is being taught not only in the English- speaking countries but also in non-English Speaking countriesRead MoreS.E. Hinton Will Change History781 Words   |  3 Pagescultural literacy such as her first book that showed readers about adolescences trying to survive in the world. According to Antoine Wilson’s biography â€Å"†¦you should know about S.E. Hinton is that the â€Å"S. E.† stands for Susan Eloise, and that Susan Eloise is a woman†(Wilson 7). The life of a remarkable woman who changed history forever was born on July 22, 1948 in Tulsa, Oklahoma. In an in interview with Globe and Mail, S. E. Hinton talks about her most successful novel The Outsiders. Directly from theRead MoreWhat Does Literature Encourage Us For Other Cultures?1537 Words   |  7 PagesTo what extent does literature encourage us to be more accepting of other cultures? A human’s right lies in the amount of confidence and personality that is fostered by their culture. Essentially, individual are the product of their culture. It moulds and forms an individual into a unique shape, different from any other. Culture allows one to think, speak, and dance in a particular manner, which is why it is important. It can be defined as the characteristics and knowledge of a specific group of

Juvenile Crime And Juvenile Delinquency - 1322 Words

â€Å"Train up a child in the way he should go; and when he is old, he will not depart from it (Proverbs 22:6 New International Version). Juvenile crime, in law, term denoting various offense committed by children or youth under the age of 18. U.S. official crime reported that in the mid-1900’s â€Å"about one-fifth of all persons arrested for crimes were under the age of 18† (Funk Wagnalls, 2014). Such acts are sometimes referred to as juvenile delinquency (Funk Wagnalls, 2014. Offering constructive programs reduces juvenile delinquency and reduces recidivism. â€Å"From the beginning, the principal consideration of the juvenile courts was the welfare of the child† (Silva, 2014). When discussing whether the juvenile justice system works to rehabilitate young offenders, we must examine what options are available. Funk Wagnalls (2014), state that Programs such as a child-guidance clinics, juvenile aid bureaus attached to police department or other official agencies, special programs in schools are all effective ways of deterring youth offenders and keeping them out of correctional facilities. Oth er forms of rehabilitation are military type. Before we label a child as a delinquent we must first determine the cause of the delinquency. The question to be answered is, what causes delinquency? If you were to conduct a blind study and asked this question, you would get many different reasons. Perhaps Bad parenting, genetics, peer pressure, bad self-esteem, and society are all answers. FunkShow MoreRelatedJuvenile Crime And Juvenile Delinquency1458 Words   |  6 PagesDay in and day out residents and visitors to the Boston area are affected by juvenile crime and delinquency. Though the crime rates in MA and across the nation are on a steady decline, these juvenile crimes are still considered a serious matter that needs attention. It is thought that juvenile offenders do not cope as well with the criminal justice system as well as adults may be able to and therefore there needs to be a focus on how the system can better aid in the rehabilitation of these youthfulRead MoreJuvenile Delinquency And Juvenile Crime Essay2267 Words   |  10 PagesJuvenile delinquency, as well as juvenile gangs are interesting and popular topic in the world of criminal justice. What criminological theories tie in with the problems of juvenile delinquency, juvenile gangs, and the reasons why juveniles do what they do? This paper explains the theories that tie in with the why, and how juveniles end up the way they do. Using the different theories explained in this paper you could hypothesize an explanation as to why the juvenile committed a crime or joinedRead MoreJuvenile Delinquency Is A Crime967 Words   |  4 PagesJuvenile Delinquency is a crime categorize mainly based on age. Juvenile delinquency the definition under the criminal law it generally refers to behavior which shall be subject to criminal penalties for people age under 18 being implemented. Juvenile delinquency is an increasingly common social problem facing the U.S currently. The problem of juvenile delinquency is also very prominent, and the severity of their crimes have been gaining awareness of the whole society. Poor social environment isRead More Juvenile Delinquency: Increasing Juvenile Crime and Violence965 Words   |  4 PagesJuvenile Delinquency: Increasing Juvenile Crime and Violence These days, children have been exposed to many dangers such as child abuse or kidnapping. This situation has not been improved so far, besides it is getting worse and worse. In present society, parents have to keep their eyes on children anytime because any children are potentially involved in crimes. On the other hand, Furedi, author of Culture of Fear, mentions â€Å"Children are depicted as more and more out of control† (20). ChildrenRead MoreCrime Prevention Programs And Juvenile Delinquency1378 Words   |  6 PagesCrime Prevention Programs Juvenile Delinquency Jenna Moffitt American Military University Professor Parkinson CMRJ295 November 29, 2015 Crime Prevention Programs Juvenile Delinquency Crime is the one constant thing in our country that will always be around. For decades we have enhanced our technology, changed our laws, put away criminals, but crime still, and will always exist. Crime prevention programs are put into place to help prevent juveniles and adults fromRead MoreJuvenile Delinquency Is The Highest Rate For Juvenile Crime1733 Words   |  7 PagesThe way the courts deal with juvenile delinquents varies depending on the country. Even the age of criminal responsibility is different depending on the country. Most people think when you become 18 you are no longer a minor and can be charged as an adult, well in Japan until you are 20 you can still be charged as a minor. In germany they consider 21 a legal adult .On the other hand when you become 17 in Australia you are charged as an adult. They way they treat juveniles in prison also differs. TheRead MoreThe Causes of Juvenile Delinquency and Crime Essay1432 Words   |  6 Pagesparents are not around. A tee n’s social environment, consisting of family and peers, plays a vital role in their life, therefore becoming the ultimate cause of juvenile delinquency. A finding that emerges very strongly and consistently is that delinquents have very poor relationships with their parents† (Gove 303-304). The teens who commit crimes often lack a parental figure in their lives. These teens are not strictly overseen by their parents, and their parents rarely know what they are up to or whatRead MoreNotes On Crime Rates And Juvenile Delinquency3087 Words   |  13 PagesClearwater police say that crime rates vary year to year and location to location. Throughout the past years crime rates have increased and decreased depending on the area we live in. This includes misdemeanor crimes such as small school fights or vandalizing textbooks. Lots of countries decide to deal with this issue with death penalties instead of doing something less drastic. I do not agree with such drastic measures, though. In order to lower crime rates, juvenile delinquents should be chargedRead MoreJuvenile Delinquency Is A Crime Committed By A Young Person1379 Words    |  6 PagesThe Juvenile is a young person who is between ages ten to eighteen and dependent on others for their survival. Delinquency refers to a crime committed by a young person. Juvenile Delinquency, for this reason, refers to a crime committed by a minor. The transition from childhood to adulthood is tough for some minors who end up in participating in criminal activities for survival. Much blame has been on the fall of social values, family ties and individuals. The disintegration of family norms has alsoRead MoreJuvenile Delinquency Should Be Punished Or Rehabilitated For Their Crimes1094 Words   |  5 Pagestwenty-first century is nearing two decades old many have been solved, yet so many remain or are being discovered. Juvenile delinquency is one of the many conflicts that occur in the world. How can it be put to an end? To solve a problem knowledge must first be obtained and data analyzed for conclusions. There are specific traits that juveniles have that help determine the risk of delinquency in a child. These can be caused by a vast number of environmental factors ranging from simple peer pressure to

The History of Dell Computers - 773 Words

You would have to go around the period of World War II to find the first digital computers designed by an army of engineers both computers the size of factories and only able to solve simple mathematical operations The portable computers have evolved since the creation the first one. As technology improved, and financial availability became friendlier for consumers the microcomputer revolution began. The market for microcomputers with a printed circuit grew to about 100,000 because of improved microprocessors, a standard operating system, and increased availability of software, disk drives, and cheaper memory. By the time Dell’s portable devices came to the market, portable devices advanced tremendously. Several computer manufacturers†¦show more content†¦Due to their rapid growth, they were caught in a cash crunch. This helped his competitor Compaq to take advantage by slashing its prices by around 30%; companies such as Gateway 2000 also entered the market during t his period. Dell started losing its share quickly. Even its inventory that used to turn over 12 times a year started to show negative growth. Another issue was that lack of senior management capable of guiding the firm to maturity. In order to overcome these crises, in order to overcome this issue, Michael dell hired several senior executives from large companies like Motorola. The development process was also haphazard. This led to the development of a laptop that was a complete failure. Some owners reported smoke emitting out of the laptops. In order to solve this issue, the process needed to be made more structured. In 1993, Dell got input from consultants and began to organize product development around â€Å"core teams† of developmental professionals from several different functions. The new process had six phases: profile, planning, implementation, qualification, launch and acceptance. But through most of 1993 the informality development model was used. Dell carried out research in order to determine the feature customers look for when purchasing a system. During this research, it was found that battery power was the attributed that influenced customers the most. After deciding their path, Dell went on toShow MoreRelatedDell Inc. Case Analysis1471 Words   |  6 PagesIn 2008, Dell Inc. had grown from a $1,000 startup called PC’s Limited to a company that had $ 61 million in revenues. (Dell s net revenue 1996-2013 | Statistic) Dell Inc., formally known as Dell Computer Corporation, was started and headed by Michael Dell until 2004 when he stepped down as CEO. Michael Dell went from being a college drop out to becoming the youngest ever CEO of a Fortune 500 company, not to mention becoming a multibillionaire in the process. (Dell Inc. History) However, theRead MoreEssay on Dell Case Study Part a897 Words   |  4 PagesDell Case Study Part A TABLE OF CONTENTS Introduction and Company Background†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 Key Offerings†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4 Perceptual Map†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.5 SWOT Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 Concept Generation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6 Works Cited†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..7 Read MoreThe Dell Promotion and Price Paper1396 Words   |  6 PagesThe Dell Promotion and Price Paper Michael Kunkel University Of Phoenix MKT 421 Robert Walker 01/09/06 The Dell Promotion and Price Paper Promotion is the most important component in the 4 Ps, so understanding how to promote a product is crucial to any company. No company knows this better than The Dell Corporation. Dell uses many different promotional methods to get their computer products seen by their targeted consumer markets. In todays paper I am going to start off by discussing someRead MoreDells Sustainable Initiatives for the Environment and Human Health672 Words   |  3 Pagesenvironment and the people, while remaining profitable and Dell is not an exemption. However, a company must support this claims, and evaluating Dell with strategies using natural capitalism is a perfect way see how sustainable company is. Dells sustainability report is among the best in the business. The elements within their report include corporate accountability, environmental responsibility, and community engagement. 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Rights of Drug Administration Free Essays

THE SIX RIGHTS OF DRUG ADMINISTRATION Right Drug Many drugs have similar spellings and variable concentrations. Before the administration of the medication, it is imperative to compare the exact spelling and concentration of the prescribed drug with the medication card or drug profile and the medication container. Regardless of the drug distribution system used, the drug label should be read at least three times: 1. We will write a custom essay sample on Rights of Drug Administration or any similar topic only for you Order Now Before removing the drug from the shelf or unit dose cart. 2. Before preparing or measuring the actual prescribed dose 3. Before replacing the drug on the shelf or before opening a unit dose container (just prior to administering the drug to the patient) Right Time When scheduling the administration time of a medication, factors such as timing abbreviations, standardized times, consistency of blood levels, absorption, diagnostic testing, and the use of p. r. n. medications must be considered. 1. Standard Abbreviations—The drug order specifies the frequency of drug administration. Standard abbreviations used as part of the drug order specify the times of administrati0n. The nurse should also check institutional policy concerning administration of medications. Hospitals often have standardized interpretations for abbreviations. The nurse must memorize and utilize standard abbreviations in interpreting, transcribing, and administering medications accurately. 2. Standardized Administration Times—For patient safety, certain medications are administered at specific times. This allows laboratory work or ECGs to be completed first, in order to determine the size of the next dose to be administered. 3. Maintenance of Consistent Blood Levels—The schedule for the administration of a drug should be planned to maintain consistent blood levels of the drug in order to maximize the therapeutic effectiveness. 4. Maximum Drug Absorption—The schedule for oral administration of drugs must be planned to prevent incompatibilities and maximize absorption. Certain drugs require administration on an empty stomach. Thus, they are given 1hour before or 2 hours after meals. Other medications should be given with foods to enhance absorption or reduce irritations. Still other drugs are not given with diary products or antacids. It is important to maintain the recommended schedule of administration for maximum therapeutic effectiveness. 5. Diagnostic Testing—Determine whether any diagnostic tests have been ordered for completion prior to initiating or continuing therapy. Before beginning antimicrobial therapy, assure that all culture specimens (such as blood, urine, or wound) have been collected. If a physician has ordered serum levels of the drug, coordinate the administration time of the medication with the time the phlebotomist is going to draw the blood sample. When completing the requisition for a serum level of a medication, always make a notation of the date and time that the drug was at last administered. Timing is important; if tests are not conducted at the same time intervals in the same patient, the data gained are of little value. 6. P. R. N. Medications—Before the administration of any p. r. n. medication, the patient’s chart should be checked to ensure that the drug has not been administered by someone else, or that the specified time interval has passed since the medication was last administered. When a p. rn. medication is given, it should be charted immediately. Record the response to the medication. Right Dose Check the drug dosage ordered against the range specified in the reference books available at the nurses’ station. 1. Abnormal Hepatic or Renal Function—Always consider the hepatic and renal function of the specific patient who will receive the drug. Depending on the rate of drug metabolism and route of excretion from the body, certain drugs require a reduction in dosage to prevent toxicity. Conversely, patients being dialyzed may require higher than normal doses. Whenever a dosage is outside the normal range for that drug, it should be verified before administration. Once verification has been obtained, a brief explanation should be recorded in the nurses’ notes and on the Kardex 9or drug profile) so that others administering the medication will not be repeatedly contacted with the same questions. The following laboratory tests are used to monitor liver function: aspartame aminotransferase (AST), alanine aminotransferase (ALT), gamma glutamyl transferase (GGT), alkaline phosphatase and lactic dehydrogenase (LDH). The blood urea nitrogen (BUN), serum creatinine (Crs), and creatinine clearance (Ccr) are used to monitor renal function. 2. Pediatric and Geriatric Patients—Specific doses for some drugs are not yet firmly established for the elderly and for the pediatric patient. The nurse should question any order outside the normal range before administration. For pediatric patients, the most reliable method is by proportional amount of body surface area or body weight. 3. Nausea and Vomiting—If a patient is vomiting, oral medications should be withheld and the physician contacted for alternate medication orders, as the parenteral or rectal route may be preferred. Investigate the onset of the nausea and vomiting. If itbegan after the start of the medication regimen, consideration should be given to rescheduling the oral medication. Administration with food usually decreases gastric irritation. Consult with a physician for changes in orders. Right Patient When using the medication card system, compare the name of the patient on the medication card with the patient’s identification bracelet. With the unit dose system, compare the name on the drug profile with the individual’s identification bracelet. When checking the bracelet under either system, always check for allergies, as well. Some institutional policies require that the individual be called by name as a means of identification. This practice must take into consideration the patient’s mental alertness and orientation. It is much safer ALWAYS to check the identification bracelet. 1. Pediatric Patients—Never ask children their names as a means of positive identification. Children may change beds, try to avoid you, or seek attention by identifying themselves as someone else. Check identification bracelets EVERY TIME. 2. Geriatric Patients—It is a wise policy to check identification bracelets, in addition to confirming names verbally. In a long-term care setting, residents usually do not wear identification bracelets. In these instances, only a person who is familiar with the residents should administer medications. Many errors may be voided by carefully following the practices just presented. Make it a habit to check the identification bracelet EVERY TIME a medication is administered. The adverse effects of administration to the wrong medication to the wrong patient and the potential for a lawsuit can thus be avoided. Right Route The drug order should specify the route to be used for the administration of the medication. Never substitute one dosage form of medication for another unless the physician is specifically consulted and an order for the change is obtained. There can be a great variation in the absorption rate of the medication through various routes of administration. The intravenous route delivers the drug directly into the bloodstream. This route provides the fastest onset, but also the greatest danger of potential adverse effects such as tachycardia and hypotension. The intramuscular route provides the next fastest absorption rate, based upon availability of blood supply. This route can be quite painful, as is the case with many antibiotics. The subcutaneous route is next fastest, based on blood supply. In some instances the oral route may be as fast as the intramuscular route, depending on the medication being given, the dosage form (liquids are absorbed faster than tablets), and whether there is food in the stomach. The oral route is usually safe if the patient is conscious and able to swallow. The rectal route should be avoided, if possible, due to irritation of mucosal tissues and erratic absorption rates. In case of error, the oral and rectal routes have the advantage of recoverability for a short time after administration. Right Drug Preparation and Administration Maintain the higher standards of drug preparation and administration. Focus your entire attention on the calculation, preparation, and administration of the ordered medication. A drug reconstituted by a nurse should be clearly labeled with the patient’s name, the dose or strength per unit of volume, the date and time the drug was reconstituted, the amount and type of diluent used, the expiration date/ or time, and the initials or name of the nurse who prepared it. Once reconstituted, the drug should be stored according to the manufacturer’s recommendation. †¢ CHECK the label of the container for the drug name, concentration, and route of appropriate administration. †¢ CHECK the patient’s chart, Kardex, medication administration record, or identification bracelet for allergies. If no information is found, ask the patient, prior to the administration of the administration of the medication, if he or she has any allergies. †¢ CHECK the patient’s chart, Kardex, medication administration record for rotation schedules of injectable or topically applied medications. CHECK medications to be mixed in one syringe with a list approved by the hospital or the pharmacy for compatibility. Normally, all drugs mixed in a single syringe should be administered within 15 minutes after mixing. Immediately prior to administration, ALWAYS CHECK the contents of syringe for clarity and the absence of any precipitate; if either is pr esent, do not administer the contents of the syringe. †¢ CHECK the patient’s identity EVERY TIME a medication is administered. †¢ DO approach the patient in a firm but kind manner that conveys the feeling that cooperation is expected. DO adjust the patient to the most appropriate position for the route of administration (for example for oral medications, sit the patient upright to facilitate swallowing). Have appropriate fluids ready before administration. †¢ DO remain with the patient to be certain that all medications have been swallowed. †¢ DO use every opportunity to teach the patient and family about the drug being administered. †¢ DO give simple and honest answers or explanations to the patient regarding the medication and treatment. DO use a plastic container, medicine cup, medicine dropper, oral syringe, or nipple to administer oral medications to an infant or small child. †¢ DO reward the child who has been cooperative by giving praise; comfort and hold the uncooperative child after completing the medication administration. †¢ DO NOT prepare or administer a drug from a container that is not properly labeled or from a container where the label is not fully legible. †¢ DO NOT give any medication prepared by an individual other than the pharmacist. ALWAYS check the drug name, dosage, frequency, and route ofadministration against the order. Student nurses must know the practice limitations instituted by the hospital or school and which medications can be administered under what level of supervision. †¢ DO NOT return an unused portion or dose of medication to a stock supply bottle. †¢ DO NOT attempt to administer any drug orally to a comatose patient. †¢ DO NOT leave a medication at the patient’s bedside to be taken â€Å"later†; remain with the individual until the drug is taken and swallowed. †¢ DO NOT dilute a liquid medication form unless there are specific written orders to do so. BEFORE DISCHARGE: (1) Explain the proper method of taking prescribed medications to the patient. (2)Stress the need for punctuality in the administration of medications, and what to do if a dosage is missed. (3)Teach the patient to store medications separately from other containers and personal hygiene items. (4)Provide the patient with written instructions reiterating the medication names, schedules, and how to obtain refills. Write the instructions in a language understood by the patient, and use LARGE BOLD LETTERS when necessary. (5) Identify anticipated therapeutic response. 6)Instruct the patient, family member(s), or significant others on how to collect and record data for use by the physician to monitor the patient’s response to drug and other treatment modalities. (7)Give the patient, or another responsible individual, a list of signs and symptoms that should be reported to the physician. (8)Stress measures that can be initiated to minimize or prevent anticipated side effects to the prescribed medication. It is important to do this further encourage the patient to be complaint with the prescribed regimen. Right Documentation Documentation of nursing actions and patient observations has always been an important ethical responsibility, but now it is becoming a major medicolegal consideration as well. Indeed, it is becoming known as the sixth right. Always chart the following information: date and time of administration, name of medication, dosage, route, and site of administration. Documentation of drug action should be made in the regularly scheduled assessments for changes in the disease symptoms the patient is exhibiting. Promptly record and report adverse symptoms observe. Document health teaching performed and evaluate and record the degree of understanding exhibited by the patient. †¢ DO record when a drug is not administered and why. †¢ DO NOT record a medication until after it has been given. †¢ DO NOT record in the nurses’ notes that an incident report has been completed when a medication error has occurred. However, data regarding clinical observations of the patient related to the occurrence should be charted to serve as a baseline for future comparisons. Whenever a medication error does occur, an incident report is completed to describe the circumstances of the event. An incident report related to a medication error should include the following data: date, time the drug was ordered, drug name, dose, and route of administration. Information regarding the date, time, drug administered, and dose and route of administration should be given, and the therapeutic response or adverse clinical observations present should be noted. Finally, record the date, time, and physician’s ordered given. Be FACTUAL; do not state opinions on the incident report. How to cite Rights of Drug Administration, Essay examples

Managing stress free essay sample

Stress can be defined as a lively circumstance in which people face constraints, opportunities, or loss of something they desire and for which the consequence is both unpredictable as well as crucial. Stress is the response of people to the unreasonable/excessive pressure or demands placed on them. (MSG, 2011) It is important for employees to know the root cause of their stress so they can manage the various causes. There are instances where stress is utilized for positive and the results are good for the organizational. At the end of the fiscal year many employees become focused on the goal due to the stress of finishing a specific task on time. Manager must know the instances where stress is managing the goal and they do not need to add to the positive effect of the stress by adding to it. Stress experienced by the employees in their job has negative impact on their health, performance and their behavior in the organization. We will write a custom essay sample on Managing stress or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Both the organization and the employee are responsible for managing stress. Organizational strategies for managing stress It is important for the organizations Human Resources to work with managers and employees to ensure that stress is managed. HR needs to ensure stress management features are added to the coverage of all employees. Many companies have toll free numbers that offer stress management 24 hours a day. These services will reduce the price of health insurance because employees are limiting and managing their stress which is a saving to the health insurance provider. 1. Encouraging more of organizational communication with the employees so that there is no role ambiguity/conflict. Effective communication can also change employee views. Managers can use better signs and symbols which are not misinterpreted by the employees. 2. Encourage employees’ participation in decision-making. This will reduce role stress. 3. Grant the employees greater independence, meaningful and timely feedback, and greater responsibility. 4. The organizational goals should be realistic, stimulating and particular. The employees must be given feedback on how well they are heading towards these goals. (MSG, 2011) Individual strategies for managing stress Individuals must be made aware of stress and given options to manage their stress. Brown-bag lunches where the employee can eat lunch and learn the effects of stress and how to manage their stress them is very useful. Time management courses are helpful to individuals since much of stress is centered on managing our time. 1. The employees should make a â€Å"to-do† list daily, prioritize the acts in the list and plan the acts accordingly. Take regular breaks during work to relax you. By effective time management, the employees can achieve their targets timely and can meet work pressures and, thus, avoid stress. Indulge in physical exercises. It helps in effective blood circulation, keeps you fit, diverts mind from work pressures. 3. Encourage a healthy lifestyle. Take a regular sleep, have plenty of water, have healthy eating habits. Promote relaxation techniques such as yoga, listening music and meditation. 4. The employees should have optimistic approach about their work. They should avoid connections with negative approach employees. (MSG, 2011) MSG, . (2011). Employee stress strategies for managing stress at workplace. Retrieved from http://www. managementstudyguide. com/employee-stress. htm